At Douglas Dickson we strive always to go that extra mile to
keep our tenants and landlords happy and try consistently to improve our levels
of service.
There is no mystery to why we try so hard: happy customers
tend to keep coming back and, just as satisfying, are usually inclined to
recommend us to others.
But while anecdotal evidence and a feel-good factor are all
very well, there is no substitute for hard evidence of what our customers
actually think of us.
To this end we recently conducted an extensive customer
survey and, we are delighted to say, the results were highly gratifying.
Here are some highlights:
Survey
·
94% of customers would recommend us to
a friend or family member. 35% were extremely likely to do so.
·
Our staff scored 82% or above on
helpfulness, professionalism and speed of response.
·
We scored top marks for response to
service and maintenance at 64%.
·
82% were either satisfied or very
satisfied when being informed about when tradespeople would call.
·
94% of our customers are extremely
satisfied with the level of communication they receive from us.
·
47% of our customers think we are
significantly better than other agents.
Testimonials
from survey:
·
“Very helpful whenever help
was required and new furniture and home appliances were fixed/replaced when
necessary”
·
“I feel they (Douglas
Dickson) were very easy to approach with any problems or queries that my
flatmates and I may have had”
·
“Much more
approachable/helpful/friendly than any letting agent used in previous seven
years of renting in Glasgow”
·
“I have rented from both
large companies and private landlords. I think you guys have a nice balance. I
don't feel just like another number…”
Whilst recognising we still have work to do we are suitably
chuffed.
The benchmark has now been set at a high standard and our
challenge is both to maintain and improve upon it. The results show that our
30+ years in the market means we know what we are talking about.
As always, to discuss anything you have seen
in this blog or simply to arrange a convenient time to meet for a chat about
the Glasgow property market, please call us on 0141 221 1827 or visit our
website for more www.douglasdickson.co.uk.